HomeAbout UsServicesPrivacy PolicyTerms of UseCompliance HubTCPA ComplianceUDAAP ComplianceData SecurityData Breach PolicyConsumer ComplaintsOpt-Out ProcessContact Us
Home › Compliance › Consumer Complaints

Consumer Complaints

Our formal process for handling consumer concerns

Last Updated: June 1, 2026

ShipUp is committed to resolving all consumer complaints promptly and fairly. We take every complaint seriously and use feedback to improve our practices and those of our marketing partners.

1. Types of Complaints We Handle

  • Unwanted digital communications or text messages (potential TCPA violations)
  • Misleading or deceptive marketing claims
  • Unauthorized use of personal information
  • Failure to honor opt-out requests
  • Data privacy concerns
  • Complaints about specific client offers or advertising campaigns

2. How to Submit a Complaint

Option A: Email (Preferred)

Send to complaints@shipup.co.in — Subject: "Consumer Complaint – [Brief Description]"
Include: your full name, contact info, description of the issue, date(s) of the incident, and supporting documentation.

Option B: Phone

Call +91 7905477958 — Monday to Saturday, 9 AM – 6 PM IST.

Option C: Written Mail

ShipUp — Consumer Complaints
3rd Floor, 3/259, Viram Khand, Gomti Nagar, Lucknow, UP 226010, India

Option D: Online Contact Form →

3. Our Complaint Resolution Process

Acknowledgment (Within 2 Business Days)

We will acknowledge receipt of your complaint and provide a reference number for tracking.

Investigation (Within 10 Business Days)

Our compliance team investigates the complaint, reviewing campaign data, client records, and any relevant documentation.

Resolution (Within 15 Business Days)

We provide a written response with our findings and any corrective actions taken.

Escalation (If Not Resolved)

If unsatisfied with our response, we will escalate to senior compliance leadership and provide final resolution within 30 days.

4. External Complaint Resources

  • FTC (US): reportfraud.ftc.gov or 1-877-FTC-HELP
  • CFPB (US Financial Products): consumerfinance.gov/complaint
  • FCC (TCPA/Robocall): consumercomplaints.fcc.gov
  • Your State Attorney General's Office

5. Our Commitment

Every complaint is an opportunity to improve. We maintain a complaint log, analyze patterns, and use findings to strengthen our brand vetting process and compliance standards. All complaint data is reviewed by our compliance team quarterly.